Privacy policy

1. Data controller

The controller responsible for the personal data collected through this website is:

2. Personal data we may collect

Through the forms available on this website, we may collect the data voluntarily provided by the user, including:

• Full name.
• Email address.
• Phone number, when provided.
• Town, country, postcode or approximate area.
• Business, centre or practice name, in the case of professionals.
• Type of professional activity.
• Product of interest.
• Message or enquiry submitted by the user.

3. Purpose of processing

Personal data will be processed for the following purposes:

• To respond to general enquiries submitted through the contact form.
• To respond to professional information requests about NaturTree and its products.
• To guide private customers regarding nearby points of sale or product availability.
• To manage possible commercial collaborations or distribution requests.
• To maintain communications related to the enquiry submitted by the user.

Data will not be used for purposes other than those indicated without prior notice to the user and, where applicable, without requesting their consent.

4. Legal basis

The legal basis for processing the data is the user’s consent, given when voluntarily completing and submitting the forms available on this website.

In the case of professional or commercial communications requested by the user, processing may also be based on pre-contractual measures or on the legitimate interest of responding to the request received.

5. Recipients of the data

Data will not be transferred to third parties unless required by law or when necessary to properly respond to the user’s request.

If it is necessary to guide the user towards a nearby point of sale, general information about available establishments may be provided, but the user’s personal data will not be communicated to those establishments without their authorisation when such authorisation is required.

6. Data retention

Personal data will be retained for the time necessary to respond to the enquiry or request received and, subsequently, for the legally required periods to address possible liabilities.

When the data is no longer necessary, it will be deleted or blocked in accordance with applicable regulations.

7. User rights

The user may exercise the rights of access, rectification, erasure, objection, restriction of processing and portability, where applicable, by sending a request to:

[email protected]

The request must clearly indicate the right the user wishes to exercise and allow identification of the applicant.

8. Data security

The controller will apply reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

9. Website forms

NaturTree forms include an acceptance checkbox for the privacy policy. Submitting a form implies that the user has read and accepts the processing of their data in accordance with this policy.

10. Complaints

If the user considers that the processing of their personal data does not comply with applicable regulations, they may lodge a complaint with the competent data protection supervisory authority.

11. Changes to the privacy policy

This privacy policy may be updated to adapt it to regulatory, technical or website operation changes.

Last updated: May 2026.